Privacy Policy

Our Commitment to Your Privacy: Alpha Level, LLC (collectively referred to herein as “Alpha Level”, “our”, “us” or “we”) is committed to protecting the confidentiality and security of information we collect about consumers and our customers. We will not share nonpublic information about you (“Information”) with third parties outside of our securities affiliate’s clearing firm(s) without your consent, except for the specific purposes described below. This notice describes the Information we may gather and the circumstances under which we may share it. Our securities affiliate’s clearing firm(s) should have an additional separate privacy policy, which explains their privacy practices.

Why We Collect and How We Use Information: We limit the collection and use of Information to the minimum we require to deliver and improve service to you. Such service includes providing software and services purchased by you, training, end user support, and administering our business.

How We Gather Information: We get most Information directly from you, when you purchase products and services offered by Alpha Level through its affiliated companies and its business partners—whether in person, by telephone or electronically. The personal information we collect may include your name, address, telephone number, email address. In addition, web tools are used on our web site to help us monitor traffic patterns and to see how the user navigates through our site. These web tools are used by us for internal purposes only and are not used to collect or disseminate personal information to any third party.

How We Protect Information: We maintain physical, electronic and procedural safeguards that are designed to comply with industry rules and regulations to guard your Information. Our employees are required to protect the confidentiality of Information and to comply with our established policies. They may access Information only when there is an appropriate reason to do so, such as to administer our products or services. We also maintain physical, electronic and procedural safeguards to protect Information which comply with all applicable laws. Employees who violate our Privacy Policy are subject to disciplinary process. Alpha Level offers a secure server with password-protection. Secure Sockets Layer (SSL) encryption is used to increase the protection of your information. SSL encodes and decodes the transmission of personal information to help prevent interception by another party. We also use firewalls and other security technology to help protect our network and systems from external attack. In addition to our efforts to protect Information, you can also help to protect your identity. When using the Internet: keep your security software current and turned on; protect your password information; shred personal documents; and check your credit report regularly. Remember that Alpha Level will never request by email or similar electronic means your account number, login password or Social Security Number, so if you ever receive such a request via the Internet, it is not from us and you should not provide any information. If you have reason to believe that you have been the victim of identity theft, immediately call us at (573) 289-0075.

Disclosure of Information: We do not disclose any nonpublic information about our customers or former customers to anyone, except as required or permitted by law. Information may be disclosed for audit or research purposes, to attorneys or other professionals, or to law enforcement and regulatory agencies, for example, to help us prevent fraud. We do not sell customer lists and we will not sell your name to a catalogue company. It is Alpha Level’s policy to require all third parties that are to receive any Information, to sign strict confidentiality agreements.

Consumers and Former Customers: Even if you never became, or are no longer, a customer, our Privacy Policy will continue to apply to you.

To Whom This Policy Applies: This Privacy Policy applies to products or services provided by Alpha Level to its customers.

Access to and Correction of Information: If you desire to review any file we may maintain for your personal Information, please contact us. If you notify us that any Information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in future disclosures of the disputed Information. Information collected in connection with, or in anticipation of, any claim or legal proceeding will not be made available.

Further Information: We reserve the right to change this Privacy Policy. The examples contained within this Privacy Policy are illustrations and they are not intended to be exclusive. You may have additional rights under other foreign or domestic laws that may apply to you.