Why We Collect and How We Use Information: We limit the collection and use of Information to the minimum we require to deliver and improve service to you. Such service includes providing software and services purchased by you, training, end user support, and administering our business.
How We Gather Information: We get most Information directly from you, when you purchase products and services offered by Alpha Level through its affiliated companies and its business partners—whether in person, by telephone or electronically. The personal information we collect may include your name, address, telephone number, email address. In addition, web tools are used on our web site to help us monitor traffic patterns and to see how the user navigates through our site. These web tools are used by us for internal purposes only and are not used to collect or disseminate personal information to any third party.
Disclosure of Information: We do not disclose any nonpublic information about our customers or former customers to anyone, except as required or permitted by law. Information may be disclosed for audit or research purposes, to attorneys or other professionals, or to law enforcement and regulatory agencies, for example, to help us prevent fraud. We do not sell customer lists and we will not sell your name to a catalogue company. It is Alpha Level’s policy to require all third parties that are to receive any Information, to sign strict confidentiality agreements.
Access to and Correction of Information: If you desire to review any file we may maintain for your personal Information, please contact us. If you notify us that any Information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in future disclosures of the disputed Information. Information collected in connection with, or in anticipation of, any claim or legal proceeding will not be made available.